If you require an appointment for a problem that you feel will not wait until the next available routine appointment, you will be given a time to attend – usually at the end of the morning surgery or at the beginning of afternoon surgery. You may not be able to see the doctor of your choice and may also have to wait longer than usual. Otherwise, you may telephone NHS Direct on 0845 46 47 for advice any time of the day or night.
A few appointments can be booked up to 2 weeks in advance. If these are all taken you will need to attend or telephone the surgery on the day you require to see the doctor. If it is not possible to provide you with an appointment on the same day to see the doctor or another health professional within 48 hours you will be sent to another facility where you can be seen or treated as appropriate.
To speak to a doctor/nurse, around 9.30am is the best time. If that is not possible, the receptionist will give you the best time to call back or take a message which can be passed on to the appropriate person.
Advanced appointments will be given if the doctor needs to see you as part of follow up. Appointments to see the nurse or another member of our clinical team can be made in advance. If you wish to see a doctor of your choice by advance appointment you may need to wait longer until the next appointment is available.
Be on time or cancel your appointment
Please arrive promptly or remember to cancel your appointment if you can no longer keep it; someone else may need to see the doctor or nurse urgently. If you do not keep your appointment on three occasions without prior notice you will be removed from the practice.
Out of Hours
The surgery has an on-call service and you will not have a choice about the doctor you see. If you need urgent attention or medication you should call between 6.30pm and 8.00am Monday to Friday and weekends on:
Maidstone (01622) 679020 and listen to the taped message or Telephone 111
If you need a further supply of your medicines please hand in the computer slip with the items you need clearly marked or write down what you want and hand it in. Please allow 48 hours for the signed prescription to be collected.
Please note that we do NOT accept repeat prescription requests over the phone. During holiday times, we may need longer than 48 hours notice. If you would like your repeat prescription posted to you please send us a S.A.E 2 weeks in advance.
Home visits can be arranged for those patients too ill to attend the surgery. Please use the service thoughtfully, and ring as early as possible in the morning to request a visit. The receptionist may ask for further information to enable the doctor to determine the priority and nature of the visit.
Home visits will NOT be made on account of transport problems.
Registering with the Practice
If you have moved within the surgeries catchment area please bring your medical cards to register with the Practice. If you do not have medical cards you will need to fill in the appropriate forms given by the Practice.
Help us to Help You
Please note that we cannot disclose your information without your written request. You are required to provide appropriate information to the staff about your identity when enquiring about you lab results & making appointments.
Be courteous to all our staff, as normally we all work under a stressful environment. We operate a Zero Tolerance policy – violent and abusive patients will be removed with immediate effect.
A suggestion box is kept in the waiting room. Please feel free to make you suggestions to help us to improve our services. If you have any complaint against the staff or about services write to Yvonne Edison at the surgery.